Hotel Operation Modules

Transform hotel operations with intelligent workflows, digital automation, and real-time visibility across departments. Powered by AIRA, the Operations Suite ensures smarter task allocation, proactive escalations, predictive insights, and seamless collaboration—driving efficiency and guest satisfaction.

Request Management

Centralized platform for logging and tracking all guest requests.

  • Centralized platform for logging and tracking all guest requests.
  • Real-time notifications ensure prompt staff response.
  • Prioritization of requests based on urgency and guest profile.
  • Automated escalation for delayed or unattended tasks.
  • Improves service delivery speed and guest satisfaction.
  • Intelligent automation of requests based on guest activities and events.

Housekeeping

Real-Time Task Tracking & Room Readiness

  • Assign and monitor tasks instantly.

  • Track live room status (clean, inspected, ready).
  • Automate daily task lists based on occupancy.
  • Generate reports to boost staff efficiency.

Feedback & Complaints

Easy-to-use platform for submitting feedback and complaints.

  • Easy-to-use platform for submitting feedback and complaints.
  • Categorization and tracking for faster resolution.
  • Real-time alerts to management for critical issues.
  • Analytics to identify recurring concerns and trends.
  • AIRA-driven suggestions to eliminate root causes and stop recurrence.
  • Integrated compensation management to resolve guest dissatisfaction effectively.

Digital Forms

Paperless Workflow Automation

  • Convert paper-based logs and requests into digital forms.
  • Staff can submit and update forms on mobile.
  • Ensure accuracy with validation rules.
  • Auto-generate reports for managers.

Checklist

Digital Compliance & Auditing

  • Create brand and safety checklists digitally.
  • Monitor real-time task completion.
  • Standardize procedures across properties.
  • Generate instant audit-ready reports.

Alarms

Configurable alarms for Emergencies, reminders or any priority alerts.

  • Configurable alarms for Emergencies, reminders or any priority alerts.
  • Real-time alerts to staff for prompt response.
  • Supports multiple alarm types—fire, medical, technical.
  • Integration with mobile app and contact center notifications.
  • Multi-channel notifications ensure no alert is ever missed
  • Powered by AIRA for smart escalation and prioritization.