Guest Experience
Enhance every aspect of the guest journey with request management, mobile engagement, surveys, and Valet & Luggage services, powered by AIRA for intelligent, timely, and personalized responses.
Guest App
- QR based solution for guest communication and engagement.
- Easy access to hotel services, amenities, and information.
- Supports direct messaging with staff for quick assistance.
- Seamless requests, exclusive promotions, and instant feedback.
- Flexible in-room dining, tailored to your schedule.
- Enhances guest convenience and brand loyalty.
AI-Assisted Contact Center & Chat Bot
- 24/7 automated guest assistance via voice and chat.
- Reduces wait times with instant query resolution.
- Multilingual support for international guests.
- Seamless integration with hotel systems for accurate responses.
- Personalized recommendations powered by AIRA.
- Multi-channel support across web, app, and Meta Platforms.
Valet & Luggage Management
- Streamlined valet request and car retrieval process.
- Smart AIRA car detection with less effort.
- Digital tracking of luggage from check-in to room delivery.
- Real-time updates to guests on service status.
- Reduces errors and misplacement risks.
- Enhances overall arrival and departure experience.
Survey Module
- Customizable surveys for guests (check-in, in-stay, check-out) and employees.
- Department-wise scoring to track performance and service quality.
- Real-time data collection with instant reporting dashboards.
- Identifies strengths, gaps, and training needs.
- Boosts engagement by fostering a culture of continuous feedback.
- Multi-language survey support for diverse guests.
Smart Laundry
- Digital tracking of laundry requests from pickup to delivery.
- Real-time status updates for guests and staff.
- Automated billing integration with PMS.
- Reduces errors and improves turnaround efficiency.
- QR-powered laundry requests for effortless guest convenience.
- Sustainable laundry requests—digital, seamless, and eco-conscious.
