Telephony Modules
Seamlessly manage guest and staff communications with AI-assisted contact center, voicemail, call accounting, and smart alarms, enhanced by AIRA for faster, intelligent responses.
AI-Assisted Contact Center
- 24/7 automated guest support via voice and chat.
- Instant query resolution, reducing wait times.
- Seamless integration with hotel systems for accurate responses.
- Multilingual support for international guests.
- Powered by AIRA for intelligent, context-aware responses.
- Provides analytics on guest interactions for continuous improvement.
Call Accounting
- Automated tracking of all incoming and outgoing calls.
- Accurate financial reporting per department.
- Detailed call analytics to identify usage patterns.
- Integration with PMS and other hotel systems.
- Supports auditing and compliance requirements.
- Room status updates for housekeeping
Voicemail
- Centralized voicemail management for departments and staff.
- Notifications for new messages.
- Easy message retrieval and tracking.
- Ensures timely guest communication and follow-up.
- Reduces missed messages and improves staff efficiency.
- No lost messages—automatic routing during room changes.
Alarms
- Configurable alarms for Emergencies, reminders or any priority alerts.
- Real-time alerts to staff for prompt response.
- Supports multiple alarm types—fire, medical, technical.
- Integration with mobile app and contact center notifications.
- Multi-channel notifications ensure no alert is ever missed
- Powered by AIRA for smart escalation and prioritization.